Rental Satisfaction Survey

01–05

Part 1 — About your recent experience

Please rate your experience over the past month. Unless otherwise stated, 1 is the lowest score and 5 is the highest.

1Overall satisfaction

How satisfied are you overall with our rental management service?

2Communication

Was our communication clear, timely and easy to understand?

3Responsiveness

Did our team respond to your enquiries or requests promptly?

4Professionalism

Were our team members polite, patient and professional?

5Maintenance or issue handling

How satisfied were you with the way maintenance requests or other issues were handled?

06–10

Part 2 — Service quality & recommendation

Please tell us how effectively we resolved matters, explained processes and made it easy to reach our team.

6First-contact resolution

Was your issue resolved after the first communication without needing repeated follow-up?

YesNoNot sure

7Solution quality & proactivity

Was the solution reasonable and did the team proactively consider your actual circumstances rather than simply follow a standard process?

8Clarity on fees, lease & process

Were rental charges, lease terms and relevant processes explained clearly?

9Ease of reaching us

Was it easy to reach the appropriate team member and receive a clear response by phone, email or our service channels?

10Likelihood to recommend (NPS)

Based on this experience, how likely are you to recommend B&C to a friend or colleague?

11–15

Part 3 — Owner confidence & property management

These questions focus on whether our management gives you ownership, clarity and peace of mind as a landlord.

11Was the issue truly resolved?

When a repair, complaint or dispute required attention, how much did you still need to step in or handle matters yourself?

Completely resolved by the team — no further action needed from meI was asked once, then it was resolved quicklyI often still needed to chase, explain or contact third partiesI still ended up handling most of it myselfNot applicable — I have not had an issue requiring intervention

12How often have you had to worry about or personally manage this property in the past 3 months?

Think about how often you needed to proactively contact us, follow up or personally step in. Lower is better.

0 times — completely at ease1–2 times3–5 timesAlmost every week

13Ownership & care for your property

Do you feel B&C treats your property with the same care and responsibility as if it were our own, takes ownership of issues, and works proactively to resolve them on your behalf?

14Rent payment & statement clarity

How satisfied are you with payment timing, monthly statements and explanations of charges?

Have you ever received the payment but been unclear about what was deducted?

YesNo

15Communication during vacancy / leasing

During inspections, pricing discussions, leasing activity or rent adjustments, how appropriate was our communication?

Clear recommendations and reassuring communication without creating unnecessary anxietyAppropriate updates — enough information without being intrusiveToo much information or communication felt unnecessarily burdensomeCommunication was insufficient and I had to chase for updatesNot applicable — no vacancy or leasing activity during this period

16–18

Part 4 — Open feedback

16What did we do well?Optional 17What could we improve?Optional 18Who is your main B&C contact?Optional. Please enter the B&C team member you contact most often.

This survey is anonymous

Part 1 — About your recent experience

Part 2 — Service quality & recommendation

Part 3 — Owner confidence & property management

Part 4 — Open feedback